Just two words for these IVRU and IVR systems… FUCK YOU!
Everyone seems to have one of these systems in some way. They are annoying! I tend to avoid doing business with companies that use them If I can. Yeah, you company execs read that right… I don’t do business with companies that use them. I am damn sure I am not the only one out there that feels that way.
Lately, I have been dealing with these pieces of shit by button smashing 0 until it connects me to a live rep. This isn’t an easy task on some of these systems either. Take the United States Postal Service for example: I had to press the 0 key almost 100 times in order to get to a service rep.
The question you ask? “Is my package being redelivered or at the local post office?” Why did I have to call and ask this question? Because the person who filled out the little card you get when they miss a delivery, didn’t fill out if the package would be redelivered or not. They are suppose to.
So rather than make a trip to the post office and wait through a long ass line, I decided to call. Big mistake obviously. 100 0s, damn that is too much! Thankfully, after I got someone on the line, they advised me the package was not being redelivered and I could pick it up.
These companies need to realize it doesn’t help them to have complicated systems. Especially when you ultimately end up at the same rep anyway. That is right, you heard me. The same rep. Several companies have one call center for everything and it is the same rep that answers the different departments questions. What point is there to an IVRU with this setup?
I say we start boycotting these companies that use this and if you are unable to, smash your 0 key on your phone to bypass it. If the company has not setup a method to bypass the automated system, then I think it is time for you to bypass them!
